Customer Service/Policies
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Refused Shipment/Undeliverable Package
- Defective Products
- Common Sense Precaution
- Canceling An Order
- Senior Safety Store Customer Service:
- Shipping & Delivery Orders will usually ship no later than the business day following our receipt of initial order. Shipping is handled via Fed-X or UPS ground. This results in an approximate delivery time of 2-5 days within the continental US. Shipping calculations are computed automatically in shopping cart prior to finalization of order. Calculations are based on packing size and overall weight to ensure accuracy and save you from paying too much.
- Privacy & Security
- At the SeniorSafetyStore.com we take Privacy seriously. Your information is never shared or sold. Your information is keept locked away in our secure and private database for convenience.
- Returns & Replacements
- Senior Safety Store Satisfaction Guarantee; Your happiness is important to us, yet due to the rehabilitation and hygiene nature of our products, most of our products must be non-returnable. Hygiene items such as bed and relaxation, bath safety, braces, cushions, pillows, gloves; Rehab items such as uplift seat assist, walkers, putties, leg lifters are not returnable. Items that are not returnable are often indicated in its product description as well. If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may e-mail: customerservice@seniorsafetystore.com to confirm as to whether the product can be returned. If the product is returnable: When returning a product, you must contact Senior Safety Store within 30 days of receiving your product to obtain a Return Authorization Number(RAN) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by Senior Safety Store Customer Service Counselor in a track-able fashion, and the RAN number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in new condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. If receiving a refund, please allow 6-8 weeks (two billing cycles) for the credit to process to your account. It is very important you do not deface the retail box in any way, so please be sure your RAN is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Merchandise Authorization (RAN). We will process your return immediately upon receipt. Return Policy Criteria: We carry only top quality products which we are certain will help you and/or your loved one. However we want you to shop in complete confidence! This is why SSS puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, SeniorSafetyStore.com will ship you out a replacement at no charge. Unfortunately, we will have to deny your refund if your return is sent back to SSS without a Return Authorization Number (RAN), or if the retail package or product is missing any contents or defaced in any way. Return Service Fees: Most product returns require a service fee of 15%. (bulk items require a 20% service fee due to our manufacturers policy) Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high.
- Refused Shipment/Undeliverable Package
- Defective Products
- Common Sense Precaution
- Canceling An Order
- Senior Safety Store Customer Service:
- Due to the medical and rehabilitation nature of the products we make available to consumers for retail, we urge you to use our products with caution. If you are not fully aware of how something works, whether the product choice suits your condition, or if you suspect a defect, report it to us and consult with your medical professional before using! SSS does not have medical professionals on staff, nor do we offer medical advice.
- In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders . If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
Customer Service:
Email: customerservice@seniorsafetystore.com
or use the Contact Us link at the bottom of the screen
